Shipping FAQ

 

SHIPPING FAQ  

Standard Shipping Times: 

US  2 - 10 days

Busy Season: 4-14 Days 

ORDER CONFIRMATION 

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed. 

PROCESSING TIME 

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email. 

  • If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. 

ORDER PAYMENT 

All customers are charged at the time of purchase.All payments are in USD.Paying in local currencymeans yourhomebank handles thecurrencyconversion; they will convert thecurrencyfrom USD to Local currency for you. 

SEPARATE SHIPMENTS 

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers. 

ORDER CANCELLATION AND CHANGE REQUEST 

We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us.We're available 24/7 at support@otterk.com

Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed. 

We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.